What does Voyage cost, and how is it billed? +
In India: ₹499 per user / month, or ₹399 per user / month billed annually. International: $19 per user / month, or $15 per user / month billed annually (USD). It’s billed per seat, so you only pay for the people who use it, and everything in CRM and FIT is included. The only metered items are voice minutes (a pooled allowance) and WhatsApp, which is rolling out, at Meta’s pass-through rate. AI is free to start and unlimited once you add your own free Groq key.
What do CRM and FIT include? +
CRM is every lead in one inbox — email and web forms today, WhatsApp rolling out — read by EKLA and marked hot, warm or cold, with contacts, web-capture forms, and reports and exports. FIT is quoting for tailor-made trips: unlimited quotations and AI itineraries built from your own supplier rates and markup rules, sent as a branded PDF or link, one-tap approvals, then bookings and multi-currency GST invoices with payments tracking. Your whole team is in both: unlimited per-seat users with custom roles, permissions and approvals. All of it is in Voyage; only voice minutes, storage and white-label vary by plan.
Can I try Voyage before paying? +
Yes. Every new Voyage workspace gets a 14-day trial with no credit card. After the trial, you get a 10-day grace period with full trial access. If you do not subscribe by then, your workspace becomes view-only. Annual plans come with a 30-day money-back guarantee.
What happens if I stop paying? +
If a renewal is unpaid, you get a 10-day grace period with full access, followed by view-only access. You can use billing to renew. Paying for a plan restores access under that plan.
What happens to my bill when I add or remove a team member? +
Adding a teammate is charged per seat, prorated and billed immediately, with access right away. Removing someone is a one-click deactivation: the seat frees for a new hire and your bill drops at the next renewal (no mid-cycle refund). Everything that person created stays in your workspace, reassigned, never deleted.
Can I cancel and get a refund? +
Cancel anytime and keep access until the end of the period you have paid for. After that, the workspace becomes view-only unless you renew. No setup fee or per-booking fee applies to Voyage. Annual plans come with a 30-day money-back guarantee.
How do AI, WhatsApp and voice costs work? Any surprise bills? +
Text AI starts with a free allowance. For unlimited use you add your own free Groq key, which is never marked up and is stored encrypted for your workspace. WhatsApp, which is rolling out, passes through at Meta’s own rate with nothing added. The one metered piece is voice, which draws on a pooled monthly minute allowance.
What counts as an AI action? +
One AI-assisted task: drafting a quote, triaging a lead with EKLA, generating an itinerary section, or summarising a thread. Normal app use like logging in, editing, or sending an ordinary email never counts.
Do I own my data, and can I export it? +
Your data is always yours. Export it at any time as a full export of your workspace. We never hold it hostage or delete it because you downgraded.
I work as a DMC. Do I need a special, expensive plan? +
No. Joining the DMC network to publish rates to downstream agents is by application, reviewed by our team, so you can start a trial and explore NAMA first; network features switch on once approved. If you just want to operate as a DMC with your own private rate templates, that’s included in the standard Voyage plan at no extra cost.
What is Meridian, and when would I pick it over Voyage? +
Meridian is our enterprise tier for networks and representation companies. White-label (your own brand and domain) is planned for a later phase; pricing is on request and sales-led, so talk to us. For your own team, Voyage is almost certainly the right fit; reach for Meridian when branding NAMA as your own product is the priority.