The NAMA Blog
Quoting, margins, WhatsApp sales, supplier rates and day-to-day operations. Drafted with AI inside NAMA and approved by a person. Every article is free to read.
Hotels price by the market a guest comes from. When inventory does not carry that, a client is booked at the wrong rate and you spend days proving it. A real Mauritius case, and how to avoid it.
Narayan Mallapur · 22 October 2026 · 2 min read
Most travel enquiries die between the first reply and the quote, not because the quote was wrong but because nobody followed up. Here is a five-touch sequence, a service-level rule your team can actually keep, and the messages to paste.
Narayan Mallapur · 20 October 2026 · 5 min read
An itinerary can be right on paper and still fail the client. The rule it was built on changed, and nobody could have known. Here is the habit that closes that gap.
Narayan Mallapur · 20 October 2026 · 3 min read
Booking.com asked more than 28,000 travellers what 2027 looks like. Three of its nine predictions land right on a travel agency's desk. Here is what to do with them.
Narayan Mallapur · 18 October 2026 · 3 min read
A quote starts with a supplier rate and ends with a number the customer accepts. Between the two, most agencies lose 3–8 points of margin without a single bad decision. Here is where it leaks, with a worked example.
Narayan Mallapur · 13 October 2026 · 5 min read
A family may share one booking but not one definition of a good trip. Real personalisation is an operations problem before it becomes a design feature.
Narayan Mallapur · 6 October 2026 · 4 min read
Small agencies lose business to slow replies and forgotten follow-ups, not to bad service. An AI agent layer that drafts and you approve closes that gap.
Narayan Mallapur · 4 October 2026 · 5 min read
The opportunity is moving beyond standard circuits. Agencies that can quote unfamiliar, experience-led trips quickly will have an edge.
Narayan Mallapur · 29 September 2026 · 3 min read
About half of an agency's back-office minutes are already automated. The manual minutes hide in four places: building quotes, filling in bookings, making vouchers, and moving money.
Narayan Mallapur · 29 September 2026 · 9 min read